THE CUSTOM HOUSE The Custom House - “Where Customer Service Really Counts”
The Custom House has the following Vision of what it wants to achieve and has set out its Mission statement to use as a guiding principle in all that we do. Furthermore the team have developed a set of values that we apply as "rules" that we follow in our day to day activities. We call these "rules" our 8 points of culture.
Vision & Mission of The Custom House
Purpose
Delivering conferencing, family entertainment and dining for all ages providing enjoyment from all that we do.Vision
To be recognised as the leading provider of first class family entertainment, contemporary dining and corporate hospitality in Furness.Mission
The Custom House team provides a broad range of leisure and hospitality services to individuals, families and businesses.
We are a team committed to service excellence continually looking for ways to innovate and improve, constantly striving for consistency of service and delivery. We encourage an atmosphere in which individual ability and growth may flourish with each of us striving to do our best to make every customer visit a pleasurable experience.
We provide a relaxed and welcoming atmosphere for customers to enjoy a family or corporate celebration, a meal, a snack or just a drink. Whether to meet family and friends, impress a client or enjoy a team get together we offer high quality service, extensive varied and imaginative menus with good value for money.
Our food is prepared using the freshest ingredients, cooked and presented with care and attention in a clean and hygienic environment, served in a timely fashion.
Conferencing is provided in a comfortable setting with first class hospitality and technical support ensuring that clients can concentrate on content delivery.
We offer a broad range of play and party packages for adults and for children to enjoy a truly exciting time in a clean and safe environment. We endeavour to make the whole process from booking to delivery straightforward allowing the focus to be on having fun and enjoyment and for parents to have a relaxing time.
Our passion for service and attention to detail makes us stand out. Comprehensive packages and a thorough bookings process ensures that customers get what they expect. Cleanliness, safety and security are matters of daily routine. Customer feedback is vital to our continued success and growth and we always learn from our mistakes.
About Us
